{"id":56,"date":"2021-03-05T16:00:47","date_gmt":"2021-03-05T14:00:47","guid":{"rendered":"http:\/\/cimalink.eu\/blog\/?p=56"},"modified":"2021-03-08T09:56:25","modified_gmt":"2021-03-08T07:56:25","slug":"the-user-profile-service-failed-the-sign-in-user-profile-cannot-be-loaded","status":"publish","type":"post","link":"https:\/\/cimalink.eu\/blog\/the-user-profile-service-failed-the-sign-in-user-profile-cannot-be-loaded\/","title":{"rendered":"The User Profile Service Failed The Sign-in. User Profile Cannot Be Loaded."},"content":{"rendered":"\n<p>If you can&#8217;t logon to an user account in Windows 10 due to &#8220;The User Profile Service failed the sign-in. User profile cannot be loaded.&#8221; error, fix it here.<\/p>\n\n\n\n<p>Multiple user functionality is one of the best bet to use&nbsp;<em>Windows<\/em>&nbsp;in public domain. To avail this feature, you can create numerous profile in the same&nbsp;<em>Windows<\/em>&nbsp;copy with having one administrator&nbsp;account&nbsp;in the center. But sometimes, you may be subjected to issues after creating new user&nbsp;account&nbsp;and then using them. Today, we\u2019ll discuss one such issue in which you\u2019re not able to logon an user&nbsp;account\/secondary&nbsp;account&nbsp;created on your machine.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The User Profile Service failed the sign-in.<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">User profile cannot be loaded.<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/FIX-The-User-Profile-Service-Failed-The-Sign-in-User-Profile-Cannot-Be-Loaded-Windows-10.png\" alt=\"The User Profile Service Failed The Sign-in. User Profile Cannot Be Loaded.\"\/><\/figure>\n\n\n\n<p>After creating a new user and then log in into that&nbsp;account, you may face the issue login failed. Generally, the root cause here is&nbsp;<em>User Profile Service<\/em>, that manages the user&nbsp;account&nbsp;activities in&nbsp;<em>Windows<\/em>.<\/p>\n\n\n\n<p>Except the error message, there is nothing provided to overcome this weird situation. If you\u2019re the admin of your system, and faced this issue after creating a new user&nbsp;account, you can use this procedure to fix this issue:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FIX : The User Profile Service Failed The Sign-in. User Profile Cannot Be Loaded.<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">FIX 1 \u2013 Via File Explorer<\/h4>\n\n\n\n<p><strong>1.<\/strong>&nbsp;Press&nbsp;<strong>&nbsp;+ R<\/strong>&nbsp;and type&nbsp;<strong>C:\\Users<\/strong>&nbsp;and click&nbsp;<strong>OK<\/strong>. Switch to&nbsp;<strong>View<\/strong>&nbsp;tab in the folder so opened, and&nbsp;check&nbsp;<strong>Hidden items<\/strong>&nbsp;option in the ribbon. You\u2019ll see a new folder now located inside this folder, named as&nbsp;<strong>Default<\/strong>. Rename this folder to&nbsp;<strong>Default.old<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/FIX-The-User-Profile-Service-Failed-The-Sign-in-User-Profile-Cannot-Be-Loaded-Windows-10-1.png\" alt=\"The User Profile Service Failed The Sign-in. User Profile Cannot Be Loaded.\"\/><\/figure>\n\n\n\n<p><strong>2.<\/strong>&nbsp;Now create a new folder named&nbsp;<strong>Default<\/strong>&nbsp;under&nbsp;<em>C:\\Users<\/em>. Inside it, create following empty folders such that their location became:<\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\AppData<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default\\<strong>AppData<\/strong>\\<strong>Local<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default\\<strong>AppData\\Roaming<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\Desktop<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\Documents<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\Downloads<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default\\<strong>Favorites<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\Links<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\Pictures<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default<strong>\\Save Games<\/strong><\/p>\n\n\n\n<p>C:\\Users\\Default\\<strong>Videos<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/FIX-The-User-Profile-Service-Failed-The-Sign-in-User-Profile-Cannot-Be-Loaded-Windows-10-2.png\" alt=\"The User Profile Service Failed The Sign-in. User Profile Cannot Be Loaded.\"\/><\/figure>\n\n\n\n<p><strong>3.<\/strong>&nbsp;Next, open&nbsp;<em>administrative&nbsp;Command Prompt<\/em>&nbsp;and copy&nbsp;<a href=\"https:\/\/www.kapilarya.com\/faq-what-is-ntuser-dat-file-in-windows-10\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>NTUSER.DAT<\/strong>&nbsp;file<\/a>&nbsp;of issued&nbsp;account&nbsp;to&nbsp;<strong>C:\\Users\\Default<\/strong>&nbsp;using following command (replace&nbsp;<em>&lt;USERNAME&gt;<\/em>):<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>xcopy C:\\Users\\&lt;USERNAME&gt;\\NTUSER.DAT C:\\Users\\Default<\/strong><\/pre>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/FIX-The-User-Profile-Service-Failed-The-Sign-in-User-Profile-Cannot-Be-Loaded-Windows-10-3.png\" alt=\"The User Profile Service Failed The Sign-in. User Profile Cannot Be Loaded.\"\/><\/figure>\n\n\n\n<p><strong>4.<\/strong>&nbsp;You can now create another user&nbsp;account&nbsp;and reboot, then log-in to that&nbsp;account. You\u2019ll find that you could easily logon there and issue doesn\u2019t occurs now.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">FIX 2 \u2013 Via File Explorer &amp; Group Policy<\/h4>\n\n\n\n<p>Learn how to solve &#8220;The Group Policy Client Service failed the sign-in. The universal unique identifier (UUID) type is not supported&#8221; error in Windows 10.<\/p>\n\n\n\n<p>While logging into&nbsp;<em>Windows<\/em>, there are some crucial background processes are propagating. The&nbsp;<strong>Group Policy Service<\/strong>&nbsp;(<em>GPSVC<\/em>) is part of one of those processes in which this service communicates with&nbsp;<em>Winlogon<\/em>&nbsp;service via a&nbsp;<em>Remote Procedure Call<\/em>&nbsp;(<em>RPC<\/em>). The aim of this communication is to make a cross&nbsp;check&nbsp;on&nbsp;<em>Computer&nbsp;Configuration<\/em>&nbsp;and&nbsp;<em>User Configuration<\/em>&nbsp;of<em>&nbsp;Group Policy Objects<\/em>&nbsp;and load policies accordingly.<\/p>\n\n\n\n<p>Generally, when this scenario is going on, the&nbsp;<em>GPSVC<\/em>&nbsp;is taking part in the chain of events separately from the beginning. But when the same service, i.e.&nbsp;<em>GPSVC<\/em>&nbsp;takes part in the processing, in combination with other processes, there are chances of following error to occur.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Group Policy Client Service failed the sign-in.<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">The universal unique identifier (UUID) type is not supported.<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/The-Group-Policy-Client-Service-Failed-The-Sign-in-The-Universal-Unique-Identifier-UUID-Type-Is-Not-Supported.png\" alt=\"The Group Policy Client Service Failed The Sign-in. The Universal Unique Identifier (UUID) Type Is Not Supported.\"\/><\/figure>\n\n\n\n<p>Due to this error your attempts to logon into the system will go into vain. The explanation behind this error is given as follows:<\/p>\n\n\n\n<p>The case in which\u00a0<em>GPSVC<\/em>\u00a0is working into shared process environment, and its separation from the same environment plus failure to\u00a0connect\u00a0with<em>\u00a0Winlogon<\/em>\u00a0causes this error. Actually, the\u00a0<em>System\u00a0Configuration\u00a0Manager<\/em>\u00a0in the\u00a0<em>Windows Image<\/em>, installs\u00a0<em>Client\u00a0Side Extension<\/em>\u00a0which isolates\u00a0<em>GPSVC<\/em>. Since\u00a0<em>RPC<\/em>\u00a0was made already, the\u00a0<em>GPSVC<\/em>\u00a0now can\u2019t\u00a0connect\u00a0to<em>\u00a0Winlogon<\/em>. In this way, the sign-in can\u2019t proceed and\u00a0<em>Winlogon<\/em>\u00a0generates the error mentioned above.<\/p>\n\n\n\n<p>Most probably you\u2019ll face this error after creating a new user and logging into that user&nbsp;account, for the very first time. Here is how you can solve it:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FIX : \u2018The Group Policy Client Service Failed The Sign-in. The Universal Unique Identifier (UUID) Type Is Not Supported.\u2019 In Windows 10\/8\/7<\/h3>\n\n\n\n<p><strong>Registry Disclaimer:&nbsp;<\/strong>The further steps will involve registry manipulation. Making mistakes while manipulating registry could affect your system adversely. So be careful while editing registry entries and&nbsp;<a href=\"https:\/\/www.kapilarya.com\/configure-and-use-system-restore-in-windows-10\" target=\"_blank\" rel=\"noreferrer noopener\">create a&nbsp;<em>System Restore<\/em>&nbsp;point<\/a>&nbsp;first.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">FIX 1 \u2013 By Isolating GPSVC From Being Shared Process<\/h4>\n\n\n\n<p><strong>1.<\/strong>&nbsp;Press&nbsp;<strong>&nbsp;+ R<\/strong>&nbsp;and put<strong>&nbsp;regedit<\/strong>&nbsp;in&nbsp;<strong>Run<\/strong>&nbsp;dialog box to open&nbsp;<em>Registry Editor&nbsp;<\/em>(if you\u2019re not familiar with&nbsp;<em>Registry Editor<\/em>, then click&nbsp;<a href=\"https:\/\/www.kapilarya.com\/regedit\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>). Click&nbsp;<strong>OK.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/Windows-10-Registry-Editor.png\" alt=\"Windows 10 Registry Editor\"\/><\/figure>\n\n\n\n<p><strong>2.<\/strong>&nbsp;In the&nbsp;<em>left<\/em>&nbsp;pane of&nbsp;<em>Registry Editor<\/em>, navigate to following registry key:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\gpsvc<\/strong><\/pre>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/The-Group-Policy-Client-Service-Failed-The-Sign-in-The-Universal-Unique-Identifier-UUID-Type-Is-Not-Supported-1.png\" alt=\"The Group Policy Client Service Failed The Sign-in. The Universal Unique Identifier (UUID) Type Is Not Supported.\"\/><\/figure>\n\n\n\n<p><strong>3.<\/strong>&nbsp;Here, at this registry location, you need to take ownership of&nbsp;<strong>gpsvc<\/strong>&nbsp;key. You can adopt either of these two ways to take ownership:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.kapilarya.com\/regownershipex\" target=\"_blank\" rel=\"noreferrer noopener\">Take ownership instantly using&nbsp;<strong>RegOwnerShipEx<\/strong><\/a><\/li><li><a href=\"https:\/\/www.kapilarya.com\/how-to-manually-take-ownership-of-registry-key-in-windows-10\" target=\"_blank\" rel=\"noreferrer noopener\">Take ownership manually<\/a><\/li><\/ul>\n\n\n\n<p><strong>4.<\/strong>&nbsp;Once you\u2019ve successfully taken ownership of registry key, close&nbsp;<em>Registry Editor<\/em>. Open&nbsp;<em>elevated<\/em>&nbsp;or&nbsp;<em>administrative&nbsp;Command Prompt<\/em>&nbsp;and type following command, hit&nbsp;<em>Enter<\/em>&nbsp;key then:<\/p>\n\n\n\n<p><code><strong>reg add \"HKLM\\SYSTEM\\CurrentControlSet\\Services\\gpsvc\" \/v Type \/t REG_DWORD \/d 0x10 \/f<\/strong><\/code><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/htse.kapilarya.com\/The-Group-Policy-Client-Service-Failed-The-Sign-in-The-Universal-Unique-Identifier-UUID-Type-Is-Not-Supported-2.png\" alt=\"The Group Policy Client Service Failed The Sign-in. The Universal Unique Identifier (UUID) Type Is Not Supported.\"\/><\/figure>\n\n\n\n<p>You must receive \u201c<em>The operation completed successfully\u201d<\/em>&nbsp;message. In case if you\u2019ve not taken ownership of the registry key mentioned in&nbsp;<em>step 3<\/em>, the command will not execute and you\u2019ll get&nbsp;<em>Access is denied<\/em>&nbsp;message.<\/p>\n\n\n\n<p>So by executing the command successfully, we force the&nbsp;<em>GPSVC<\/em>&nbsp;to initiate as a separate process from the beginning rather than to act as shared process. Thus now&nbsp;<em>GPSVC<\/em>&nbsp;can communicate correctly with&nbsp;<em>Winlogon<\/em>&nbsp;and there is no error during sign-in process, hence user logon becomes successful.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">FIX 2 \u2013 By Fixing GPSVC Startup (UPDATED: 21 Aug, 2017)<\/h4>\n\n\n\n<p>If you can\u2019t boot and have single user\/admin\u00a0account\u00a0on the machine, fix this issue by booting from\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.kapilarya.com\/download-latest-windows-10-iso-files\" target=\"_blank\">Windows 10 installation media<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you can&#8217;t logon to an user account in Windows 10 due to &#8220;The User Profile Service failed the sign-in. User profile cannot be loaded.&#8221; error, fix it here. Multiple [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[29,7,26],"class_list":["post-56","post","type-post","status-publish","format-standard","hentry","category-windows","tag-user-profile","tag-windows","tag-windows-10"],"_links":{"self":[{"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/posts\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":1,"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/posts\/56\/revisions"}],"predecessor-version":[{"id":57,"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/posts\/56\/revisions\/57"}],"wp:attachment":[{"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/media?parent=56"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/categories?post=56"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cimalink.eu\/blog\/wp-json\/wp\/v2\/tags?post=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}